This page explains what a ticket contains
BORO App Privacy Policy, Data Protection and Cookies
This page explains how support tickets sent to the BORO App, login info and device data are handled; many Dhaka users seek help with bKash, Nagad and Rocket, so the policy is in plain language
Ticket information in the BORO App
If you have any issue, send a support ticket there; it usually includes account ID, issue description and device model
We keep only essential data for operations such as banking BORO Login Related tickets go to a separate queue, so they are viewed quickly
- Ticket notes stay for 30 days
- If a file is uploaded, it is encrypted separately
- Questions sent from Dhaka via bKash follow the same rules
How BORO data protection works
Before opening a ticket, verification is required; agents only see their own cases, and only for a limited time
If the APK is running on your phone, session data remains separate, so BORO App And BORO Banking Even when used together, data does not mix
- Accounts are matched by email and phone
- Cannot be opened without access authorization
- In case of Rocket or Nagad, there is a separate note
How to control cookies and sessions
If you want, you can reduce browser cookies; some settings may not be remembered, but the basic page still works
Login remains active with session cookies BORO Bonus Or the same session is used when viewing slots, so you do not have to enter information again
- Cookies are used only for necessary tasks
- Analytics data is kept separate
- Settings can be changed on mobile browser
BORO User Rights and Requests
If you want to view, correct or delete your data, contact support; standard requests are addressed within 24 hours
If desired, marketing messages can also be turned off BORO Contact There are small form-like instructions on the page, so in Dhaka or another city, tasks go quickly
- You can request a copy of
- Incorrect data can be updated
- Message preferences can be changed
Retention and storage duration
Tickets usually stay for 180 days; in complex cases some records may be kept longer, only until the investigation is completed
Logs, cookies and agent notes rotate on separate timelines BORO support Old case status can be viewed, so you don't have to repeat the same thing
- Limited retention for standard tickets
- Investigations in progress may take
- Old files are securely deleted
Contact us, and rest assured
If you have any questions, write to support about BORO App, BORO Login, BORO APK and BORO Download; what you need will be clarified
Bottom line: Your data is kept for work purposes, not for display or extra assistance BORO Contact Or BORO Support View